Privacy Policy

Your Property Mate ("we", "us") helps first-time buyers learn how to buy their first home. This policy explains what personal information we collect, why, and what your rights are. We've written it in plain English on purpose.

Who we are

Your Property Mate is a UK-based education platform for first-time buyers. For anything privacy-related, email hello@yourpropertymate.co.uk.

What we collect

• Details you give us: your first name, email address, optional mobile number, and your answers to our short sign-up questions (where you are in your buying journey, whether you're speaking to a broker, and what worries you most). If you contact us, we'll have whatever you include in your message.
• Details collected automatically: basic technical data (browser type, pages visited, rough location from IP, how you found us) via analytics — see our Cookie Policy for exactly what runs and when.
• What we don't collect: we don't ask for, and you shouldn't send us, financial account details, credit information, or documents. Our tools (calculators and the readiness score) run in your browser — the numbers you type into them are not sent to us or stored by us.

Why we collect it, and our lawful basis

• To hold your founding spot and take you to the community — performance of our arrangement with you (contract).
• To send you our email newsletter with first-time buyer education, community updates, and occasionally relevant offers — with your consent / as legitimate interest where you signed up expecting to hear from us. Every email includes an unsubscribe link, and unsubscribing is instant.
• If you give us your mobile, we'll message you on WhatsApp with your weekly nudge, tips, community updates and occasionally relevant offers — reply STOP anytime and we'll stop immediately.
• To understand how the site is used and improve it — legitimate interest (analytics you've consented to).
• To make our advertising smarter — with your consent only, via the advertising cookies and server-side events described in the Cookie Policy.

Referrals to third-party professionals — and how we make money

Part of what we do is introduce members to third-party professionals — for example mortgage brokers, solicitors/conveyancers, and surveyors. If you choose to use one of them, they may pay us a referral fee or commission. This never costs you anything extra, and you are never required to use anyone we introduce. If you ask us for an introduction, we'll share the details you choose to give us (typically your name and contact details) with that professional so they can contact you — and we'll always make clear when that's happening. Those professionals are independent businesses and their own privacy policies apply to what they do with your information.

Who else sees your data

We use trusted service providers to run Your Property Mate: Airtable (where sign-up details are stored), Cloudflare (website hosting and security), our email newsletter provider, and — only with your consent — Google (analytics) and Meta (advertising measurement, including a server-to-server connection where limited, hashed data such as a scrambled version of your email is shared to measure and improve our ads). Some providers may process data outside the UK; where they do, recognised safeguards (such as UK-approved standard contractual clauses) apply. We never sell your personal information.

When you join our community on Skool, you're creating an account with Skool directly — their terms and privacy policy govern everything on their platform.

How long we keep it

We keep waitlist and newsletter data while it's useful for the purposes above. If you unsubscribe, we keep your email on a suppression list (so we don't accidentally email you again) and delete the rest within a reasonable period. You can ask us to delete everything at any time.

Your rights

Under UK data protection law you can: access the data we hold on you; correct it; ask us to delete it; object to or restrict how we use it; take your data elsewhere; and withdraw consent at any time (including unsubscribing from emails and changing cookie settings via the "Cookie settings" link in our footer). Email us and we'll sort it — no forms, no fuss. If you're unhappy with how we've handled anything, you can complain to the Information Commissioner's Office (ico.org.uk), though we'd appreciate the chance to fix it first.

Not financial advice

Your Property Mate provides general education about the home-buying process. Nothing on this site or in our emails is regulated financial, mortgage, legal or tax advice. See our Disclaimer.

Changes

If we change this policy meaningfully, we'll update the date above and flag it to newsletter subscribers.